Mid & East Antrim Borough Council dealing with ‘unprecedented number’ of phone calls during coronavirus pandemic

MID and East Antrim Borough Council have paid tribute to their dedicated staff who have been “doing a brilliant job in the most challenging of times” as they implement the UK government and Public Health Agency guidelines to protect the health and wellbeing of our citizens.

A spokesperson said: “We are dealing with an unprecedented number of phone calls and enquiries during the Coronavirus Covid-19 pandemic crisis.

“Council employees have been experiencing higher numbers of calls, comments and enquiries via social media and telephone in relation to frontline services such as waste collection, as well as providing an important signposting service to other statutory and voluntary agencies.

“Our staff have gone above and beyond in their commitment to ensuring all our citizens continue to receive essential services during this extremely challenging time.

“We would ask for the public’s help in ensuring our employees feel valued and appreciated for their efforts while under increasing pressure.

“The current situation is extremely challenging for everyone.

“Thank you to our residents for supporting us as we deliver our essential services. Together, we can all help one another through this difficult time.”

“As the Covid-19 pandemic situation develops, Council has put in place a number of measures to protect both the public and our staff and help prevent the spread of the virus.

“Over the course of this unfolding process, householders and customers will be able to contact our waste helpdesk as normal, however, we would encourage those with access to the internet to log requests for service via our online platforms where possible.

Self Service Online (Request for Service)
Council Direct


“For those without internet access or for specific service related requests, operators are available on T: 0300 124 5000 (0) during office hours. We would ask callers to be patient when ringing in.

“New information and service updates are added to our website and social media pages on a regular basis at www.midandeastantrim.gov.uk/covid-19

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