Cold callers trying to capitalise during the coronavirus crisis, police warn

Chief Inspector Ian Magee

Police are urging the public to be on their guard following a number of reports of cold callers received yesterday (Thursday 23rd July) in the Coleraine, Portrush and Greysteel areas.

Chief Inspector Ian Magee said: “Unfortunately, there are still despicable people in our communities who are out to make money by taking advantage of others.

“In one report two males approached a property in Coleraine and asked about doing work around the garden. In another report a male called at a house in Portrush stating he wanted to cut part of the home owner’s tree. Thankfully, both of these residents declined.

“A third report stated a white van had been spotted cold calling in the Greysteel area.

“Our advice about cold callers is especially important now because so many more people are either working from home, or self-isolating at home. This means they can’t go about their daily routine as before, which can include buying their groceries, or other personal items, and this is what the scammers and cold callers are exploiting.

“We would ask friends and loved ones of older people, or those who are vulnerable in our communities to please, take a few minutes and have a conversation with them about what they can do to help protect themselves and their homes.

“There are a number of initiatives which are really helpful, including the ‘No Cold Calling’, the ‘Nominated Neighbour’ scheme, QuickCheck, Neighbourhood Watch and ScamwiseNI Partnership and details of all of these can be found on our website at

“For example, the Nominated Neighbour Scheme allows householders to nominate a person who will deal with callers to their home. If a caller arrives when you are alone in the house, they can be shown a card instructing them to contact your ‘Nominated Neighbour’, who will then try and check the caller’s identity avoiding the need for you to open your front door.

“You can contact your local crime prevention officer on 101 about the Nominated Neighbour Scheme and QuickCheck. By using QuickCheck, people can phone 101 to check the identity of callers to their home who claim to represent an energy or water network company.

“Finally, I would really urge people to always ask for proof of identity. If people are who they say they are, they will be happy to show you their ID.

“To avoid becoming the victim of a scam visit ScamwiseNI at or @ScamwiseNI

“If you have any concerns please speak to your Local Policing Team Officer or your Crime Prevention Officer on 101.”

Follow this advice when answering the door:

· Report suspicious persons or vehicles being driven in a suspicious manner immediately

· Before answering the front door, make sure the back door is locked.

· If you have a door chain, remember to use it before opening the door. If not, we recommend you get one installed.

· Ask the caller for their identification and check it carefully.

· Ask them to wait outside and close the door – genuine callers will not mind.

· Ring Quick Check on 101. The call will be answered personally and promptly by a trained police call handler. They will check with the company that the person at the door is genuine. If they are not or they think that there is something suspicious, the operator will be able send the police to you.

· Do not let anyone into the property until you are satisfied as to who they are

Police say the network companies involved in the Quick Check 101 scheme are firmus energy, NIE Networks, Northern Ireland Water, Phoenix Natural Gas, SSE Airtricity and SGN Natural Gas.

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